FAQ

Здесь короткие ответы на самые частые вопросы: как мы оформляем заказ, как считаем доставку, когда появляются трек-номер и доплата за доставку (если она нужна).
Подробные условия вынесены на отдельные страницы: Доставка и Оплата - ссылки ниже.

We are located in Japan and ship orders directly from Japan.

We begin assembly/purchase after confirming availability and receiving payment.

Usually 2–5 business days, rarely up to 7 business days (if the order is custom or there are delays from suppliers).

Shipping options vary by country and are displayed in the shopping cart after you enter your address.
Typically available options include
: – Japan Post Airmail: 10–28
days – EMS: 5–15 days

Yes, combining orders is possible by agreement, provided the items are compatible for shipping and the orders have not yet been shipped.

Detail pages:
— Shipping (terms, delivery times, routes)
— Payment (payment methods, stock confirmation, returns)

The total for the items you see in your cart is final.
The only additional charge that may be calculated is shipping, because it is impossible to determine the exact total weight of the package (weight of items + packaging) until it is assembled and packed.

How it works:

  • We collect/purchase items,

  • pack them and record the actual weight,

  • then calculate shipping based on the rate schedule and, if necessary, charge the additional shipping fee.

We will email you a link to pay by credit card, including the calculated shipping cost.