It’s important to us that every order arrives in perfect condition. Below are the steps to take if something goes wrong. The full terms and conditions are set forth in Section 6 of the Public Offering Agreement.

1. Cancel Before Sending

You can cancel your order before Japan Post picks up the package: Please email info@azimka.ru and include your order number. We will refund the full amount paid, including shipping costs.

2. Goods of satisfactory quality

Once an item has been shipped, we do not accept voluntary returns or exchanges of goods of satisfactory quality due to a change of mind. This does not limit the rights granted to you by mandatory law.

3. Damage, defects, misclassification, or underdelivery

If the item arrived damaged, defective, does not match your order, or is missing something, please email info@azimka.ru with your order number and a description of the problem.
    • Please let us know as soon as possible, preferably within 7 days of receipt.
    • If possible, please include photos of the item, the packaging, and the shipping label, and keep the item and its packaging until we provide further instructions.
    • The absence of a photo or the original packaging does not, in and of itself, disqualify you from having your request reviewed.

4. Solution

We will offer a replacement, a proportional price reduction, or a refund. If the resolution requires returning the item, we will provide the address and shipping instructions and cover the shipping costs.

5. Refunds

Refunds are processed through PayPal via the original transaction. We’ll let you know when the refund has been processed.

Contact Information

SUMOTORI Japan Co., Ltd. · Japan, Aichi, Nagoya, Nishi-ku, Kodama 3-6-23 info@azimka.ru · WhatsApp +81 70 4087 0677